Knowledge Based Articles: Can’t Add Attachments to Messages
Upload Attachments not showing:
Each jail has a different limit on the number of attachments that an inmate can receive every 30 days. If the button is no longer there then the inmate has reached that limit. Adding attachments will reappear when the inmate is eligible to receive them again.
File Size Too Large to Upload Attachment:
Reduce the file size to less than 5MB. Also make sure your file is a .jpg, .jpeg or .gif.