Not receiving messages from Inmates?
If an inmate is attempting to send you a message and/or initiate a video chat and it's showing as failed on the inmates end, this means at some point you've opted out of receiving messages from our system.
If you have accidentally unsubscribed from receiving messages from the inmate, please go back to a previous message in your inbox, one that usually states the inmate has sent you a message or is trying to initiate a video chat with you, and type in START and hit send. This will reactivate the messages and video chats. You need to wait for the inmate to attempt to message or initiate the video chat again to ensure it worked properly.
If you cannot find a previous text, Try texting START to this number: 20728
Please allow at least 24 hours for it to reset. If it does not work, we recommend downloading a free texting app such as TEXTNOW and getting a free phone number for messaging.