If you're seeing a red "Maximum Deposit" error or a message about exceeding limits, it usually means you've hit one of Florida DOC’s deposit caps. Here's how they work:
1. Visitor Rule (Your Limit)
You can only send up to $300 within a rolling 3-day (72-hour) period.
Additionally, there's a cap of $500 per inmate over a 10-day window.
CorrectPayExample: If today you send $25 to Jack and $275 to Sally, you won’t be able to send any more money to any inmate for the next 3 days.
You'll see the error disappear once the 72-hour window resets, allowing you to make another deposit.
CorrectPay+1
2. Inmate Rule (Their Limit)
Each inmate can receive a maximum of $500 over a 10-day span.
CorrectPayExample: If Sally gets $300 on December 1 and then $200 on December 2, she won’t be eligible to receive another deposit until December 11.
Summary Table
Scenario What Happens Solution Exceeded 3-day visitor limit ($300) Deposit blocked for next 72 hours Wait until the 3-day window resets Exceeded 10-day inmate limit ($500) Inmate can’t receive more funds Wait until the 10-day window resets
What to Tell the Customer
“You’re seeing that error because you’ve exceeded one of Florida DOC’s deposit limits. Everyone has a $300 cap every 3 days, and each inmate has a $500 cap over 10 days. Once these timeframes reset, the system will allow deposits again. Let me know if you'd like help figuring out when you're eligible to try again!”