Phone deposits made in the VendEngine/CorrectPay system are sent directly to an inmate’s phone account within the phone provider’s inmate telephone system. The phone account is used by the inmate to place phone calls from the facility. These funds are owned by the inmate and held by the phone provider in the inmate telephone system. VendEngine does not hold these funds. Please contact IC Solutions directly if there are issues with your phone time deposit. IC Solutions Customer Service Number: (888) 506-8407