Having trouble with a phone time deposit? Here's what you need to know based on the facility.
📍 Williamson County
➡️ If you made a phone time deposit for an inmate at Williamson County, TN:
📞 Call CPC at 877-998-5678.
🏢 Knox, Lawrence, Maury, Rutherford (Adult Detention / Workhouse)
➡️ If the deposit was for an inmate at:
Knox County
Lawrence County
Maury County
Rutherford County Adult Detention Center
Rutherford County Workhouse
🗣️ Please explain to the customer:
The inmate must file a grievance within the facility to resolve the issue.
Hamilton County - Gettingout.com or 866-516-0115
📋 Bedford, Campbell, Carter, Cheatham, Davidson (CDF/MCC & CDM/DDC), Franklin, Smith, Sullivan, Sumner, Tipton
➡️ If the deposit was for one of these counties:
📍 Bedford
📍 Campbell
📍 Carter
📍 Cheatham
📍 Davidson CDF/MCC
📍 Davidson CDM/DDC
📍 Franklin
📍 Smith
📍 Sullivan
📍 Sumner
📍 Tipton
🔄 See special provider info below (Securus or Correct Solutions depending on facility).
🛠️ Madison County Jail
✔️ Uses Correct Solutions
📞 Call 877-618-3516 for help.
⚠️ Securus Phone Call Issues
📞 For phone call issues (not deposit issues) with these counties:
📍 Sumner
📍 Sullivan
📍 Davidson
📍 Silverdale
📍 Bedford
➡️ Instruct the customer to call Securus directly:
📞 972-734-1111
The image below indicates that phone time is available for some TN facilities. However, after selecting phone time and clicking continue, you'll reach this page. Deposits will go to inmates commissary and the inmate decides if they want to move their funds over to phone time.