💰 What it means:
This error shows up when the inmate’s account balance has reached the maximum limit set by the facility for credit card deposits.
🏛️ Who sets the limit?
The facility sets this limit, not CorrectPay. Once the inmate reaches this cap, no further credit/debit card deposits can be accepted until the balance is reduced.
✅ What you can do:
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The inmate will need to spend some of the existing balance before additional funds can be added via card.
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Alternatively, you may be able to send a cash deposit, depending on the facility’s policies.