To message an inmate, some facilities require you to add funds to a Tech Account β either yours (π€ Personal Tech Account) or the inmateβs (ποΈ Inmate Tech Account), or both.
β οΈ Important:
These funds:
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β Cannot be used for commissary, bonding, phone, or video visits.
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β Are non-refundable and non-transferable β even if the inmate is released.
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π Are subject to facility review, denial, or message censorship.
π’ To complete a deposit, you must select I AGREE when prompted.
π΄ If you select DECLINE, you'll be returned to the main menu.
πΈ Tech Account Refunds
π« No Refunds. No Transfers. No Exceptions.
Whether itβs your personal tech account or an inmate's tech account:
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π΅ Once funds are deposited, they cannot be refunded for any reason.
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π Funds cannot be moved to other services (like commissary or phone).
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β If messaging access is blocked (due to disciplinary actions or technical issues), no refund will be issued.
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ποΈ If the inmate is released, the remaining balance is not returned.
π€ Personal vs. ποΈ Inmate Tech Accounts
π€ Personal Tech Account (Friends & Family)
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Used by you (the person outside the facility).
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π¬ Funds are for sending & receiving messages only.
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π Cannot be used for commissary or other services.
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π Funds are non-refundable and non-transferable.
ποΈ Inmate Tech Account
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Used by the inmate to send messages out.
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π³ You can deposit funds into this account for them.
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π¬ Enables inmates to message friends & family (if they have funds).
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π Funds are also non-refundable and capped per deposit.
β οΈ NOTE:
If you deposit funds into an inmateβs tech account, those funds:
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β Will not show up in your personal tech account.
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π Are only visible to the inmate and cannot be accessed by you.
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β This separation helps maintain clarity and financial security.
ABOVE: The user selects a facility where Tech Accounts are permitted.
ABOVE: Here, the depositor is given a notice which clarifies that the deposit is a contribution to the Inmate Tech Account.
ABOVE: The above notice in Madison, TN emphasizes that the deposit is made to the Personal Tech Account.