To message an inmate, some facilities require you to add funds to a Tech Account — either yours (👤 Personal Tech Account) or the inmate’s (🏛️ Inmate Tech Account), or both.
⚠️ Important:
These funds:
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❌ Cannot be used for commissary, bonding, phone, or video visits.
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❌ Are non-refundable and non-transferable — even if the inmate is released.
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🔒 Are subject to facility review, denial, or message censorship.
🟢 To complete a deposit, you must select I AGREE when prompted.
🔴 If you select DECLINE, you'll be returned to the main menu.
💸 Tech Account Refunds
🚫 No Refunds. No Transfers. No Exceptions.
Whether it’s your personal tech account or an inmate's tech account:
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💵 Once funds are deposited, they cannot be refunded for any reason.
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🔁 Funds cannot be moved to other services (like commissary or phone).
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⛔ If messaging access is blocked (due to disciplinary actions or technical issues), no refund will be issued.
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🕊️ If the inmate is released, the remaining balance is not returned.
👤 Personal vs. 🏛️ Inmate Tech Accounts
👤 Personal Tech Account (Friends & Family)
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Used by you (the person outside the facility).
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💬 Funds are for sending & receiving messages only.
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🛑 Cannot be used for commissary or other services.
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🔒 Funds are non-refundable and non-transferable.
🏛️ Inmate Tech Account
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Used by the inmate to send messages out.
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💳 You can deposit funds into this account for them.
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💬 Enables inmates to message friends & family (if they have funds).
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🔒 Funds are also non-refundable and capped per deposit.
⚠️ NOTE:
If you deposit funds into an inmate’s tech account, those funds:
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❌ Will not show up in your personal tech account.
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👀 Are only visible to the inmate and cannot be accessed by you.
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✅ This separation helps maintain clarity and financial security.
ABOVE: The user selects a facility where Tech Accounts are permitted.
ABOVE: Here, the depositor is given a notice which clarifies that the deposit is a contribution to the Inmate Tech Account.
ABOVE: The above notice in Madison, TN emphasizes that the deposit is made to the Personal Tech Account.