🚫 No, CorrectPay is not a phone company.
💡 What We Do
For select facilities, CorrectPay offers Phone Deposit services. This means we:
💳 Provide a secure platform for customers to deposit money
🔁 Pass those funds along to the phone service provider used by the facility
🧩 Act as a bridge between the phone company and the loved ones trying to stay connected
📞 Who Handles Phone Time Issues?
If there’s an issue with a Phone Time account (like dropped calls, missing minutes, or rate disputes), please reach out directly to the Phone Service Provider.
We don’t have access to manage or troubleshoot phone time accounts.
🔍 How to Identify the Phone Provider
On your transaction details, look for:
Phone Time – [Provider Name]
The name listed after “Phone Time -” is the phone service company that received the funds. This is your go-to contact for any phone service issues.
✅ Summary
| What We Do | What We Don’t Do |
|---|---|
| Accept phone deposits | Provide phone service |
| Forward funds to providers | Troubleshoot phone accounts |
| Support select facilities | Control call rates, minutes, or billing |