If you're experiencing issues with phone time—such as dropped calls, failed charges, or refund requests—please note:
🛠️ All phone time services are managed by third-party phone providers.
We are not able to issue refunds or resolve phone-related issues directly.
🔍 What You Can Do:
-
Contact the phone provider responsible for the service.
They handle all billing, technical issues, and refund requests. -
Not sure who to contact?
Reach out to the facility where the inmate is located. They can provide the correct phone provider’s contact information.
For more information about this, check out this FAQ: Is CorrectPay a Phone Company?