If an inmate is released or transferred, refunds for unused phone time must be requested through the facility.
❓ Can I Get a Refund?
Maybe. Refunds for unused minutes are decided by the correctional facility, not our team.
Once phone time is added to an inmate’s Debit Telephone Account, it becomes the inmate’s property.
🏛️ How Do Refunds Work?
The facility may require an ICSolutions refund slip.
Please contact the facility directly for instructions on requesting a refund.