Fraudulent Charge/Restricted Account
If you're attempting to complete a deposit on a residents account and getting to a page that states:
It appears this inmate's account is currently restricted from receiving credit or debit card deposits due to one or more fraudulent deposits on his or her account. Unfortunately, once a fraudulent charge is placed on an inmate's account, we are unable to lift this restriction unless we submit a "Credit Card Restriction Lift Form" to our fraud team so they can review it. This typically takes about 30-45 days from the date it is submitted until we get an approval or denial to lift the restriction. If there are fees associated with the chargeback those will have to be paid via money order before there will be any consideration of lifting.
Please let us know if you would like us to move forward with submitting the Credit Card Restriction Lift Form to the fraud team.
Please keep in mind, we are not able to communicate the name of the depositor on the fraudulent deposits, unless that specific depositor calls in for clarification of the issue.