📩 If you're seeing a message that says "Indigent" when trying to place an order (like for a gift basket), it means the inmate does not currently have enough funds in their account.
💡 What does "indigent" mean?
"Indigent" is a term used to describe someone who has little to no money in their account. This status temporarily prevents certain transactions until funds are available.
💰 What you can do:
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The inmate will need to have a positive account balance before purchases can be completed.
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You may consider making a deposit to their account to help them become eligible for the transaction.
📦 Reminder: Gift basket and product orders require the inmate to have funds, even if you're initiating the order.