Great question! When setting up your CorrectPay account, it’s important to enter the right information to avoid issues later on.
👤 Use Your Personal Information
When creating a visitor account, you should enter your own details, including:
🙋 Full Name
🎂 Date of Birth
📱 Contact Information (phone number & email)
This ensures your account is secure and can be verified if needed.
🚫 Don’t Use the Inmate’s Information
The account is for you as the sender, not the incarcerated individual. Using the inmate’s info can lead to errors or delays in processing deposits or scheduling visits.