If you need to add a new inmate or update their facility location, just follow the steps below:
🛠️ Step-by-Step Instructions:
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Log in to your CorrectPay account.
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Click on the “My Individual” tab.
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Select “Add New Individual.”
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Choose the facility where the inmate is currently located.
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Enter the inmate’s details:
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🆔 Inmate ID
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👤 First or Last Name
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🔒 Important: If the inmate is in a juvenile facility, their name will not appear due to privacy laws.
You must use the Resident ID to locate them.
If you don’t know it, please contact the facility directly for help.
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Once the inmate appears, click “Add to Account.”
✅ That’s it! You’ve successfully added or updated the inmate on your account.
If you have any questions, feel free to reach out—we’re here to help! 💬