👤 Customer Question: “Can I place orders from both commissary and property?”
✅ Short Answer
Yes! Customers can place orders from both the Standard Commissary and the Property Program — even on the same day.
👉 However, they must be submitted as separate orders, and each program has different spending limits.
💵 Spending Limits
| Program | Limit | Time Period | Includes |
|---|---|---|---|
| 🛒 Standard Commissary | $125 | Per Week | Total from inmate + friends/family |
| 🎒 Property Program | $65 | Per Month | Total from inmate + friends/family, includes tax (excludes fees) |
🚨 Order Priority Rules
📌 Inmate orders are always prioritized over friends or family orders, per state regulations.
Example:
A friend places a commissary order for the inmate.
Later, the inmate places their own order.
👉 The inmate’s order will be processed first, and if any limits are hit, the customer’s order may be partially or fully refunded.
🧠 Key Points for Agents
Emphasize that orders must be submitted separately for each program.
Always explain that spending limits are combined across all senders and the inmate.
Be clear that refunds may occur if state-mandated limits are exceeded due to overlapping orders.