If you sent your resident an order for the Property Program or Standard Commissary, and they report that some items are missing, please confirm the fulfillment of the order on your account:
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While in the "Transaction History" tab, click on the blue deposit ID for the relevant order's receipt:
For help finding 'Transaction History', check out this tutorial: How Do I View My Transaction History?
Receipt links can also be found in the inbox of the email linked to the visitor account.
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On the lower half of the receipt, under the "QTY" you can see how many of each item was able to be fulfilled:
If any item quantity is lower than the original or "0", this means the warehouse workers could not fulfill the item(s) due to inventory or restrictions set by the facility.
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If your resident reports that they didn't receive an item that the receipt shows as fulfilled, please advise them to file a grievance, so the facility can investigate the missing items.
Please note: The order will have to be submitted again for the items unfulfilled if you still wish to do so, as our system is unable to edit or submit orders on your behalf. We apologize for the inconvenience.
If additional confirmation is needed, you can get help from an agent by emailing our customer support: support@correctpay.com or calling our support line (855-836-3364) from your account's associated phone number.