If your video visit looks blurry or pixelated, it usually means your internet connection is weak or unstable during the chat session.
🛠️ How to Fix It
✅ Check your Wi-Fi strength
Make sure your phone or device shows a strong Wi-Fi signal (at least 3 bars). If it’s low, move closer to your router or switch networks.
✅ Switch to Mobile Data (if stronger)
If your Wi-Fi signal is poor, turn Wi-Fi off and use cellular data instead. Sometimes LTE or 5G gives a clearer video connection.
✅ Close Background Apps
Other apps running in the background can use up bandwidth. Close any apps not in use before starting your visit.
✅ Turn Off Battery Saver or Low Power Mode ⚡
Battery Saver can limit performance and cause video quality to drop. Turn it off temporarily during your visit for a smoother experience.
✅ Restart Your Device 🔄
A quick restart clears temporary glitches and refreshes your connection.
✅ Avoid Public Wi-Fi
Public or shared Wi-Fi networks are often overloaded and can cause freezing or pixelation.
✅ If available, use a wired (Ethernet) connection
This gives the most stable connection and best video quality.
⚙️ Recommended Phone Settings
📱 For iPhone:
Swipe down to open Control Center
Ensure Wi-Fi or Cellular Data is ON
Turn off Low Power Mode under Settings → Battery
Close unused apps (swipe up on each open app)
📱 For Android:
Swipe down from the top to open Quick Settings
Check that Wi-Fi or Mobile Data is ON and stable
Turn off Battery Saver under Settings → Battery
Close unused apps (open the recent apps screen and swipe them away)
🧩 Summary
A pixelated or blurry video means your device is struggling to maintain a strong connection.
📶 Ensuring solid Wi-Fi or cellular signal, adjusting your phone settings, and closing background apps will help keep your video clear and smooth.