General responses
- 🧾 Can I Be on the Approved Visiting List for More Than One Inmate?
- 🎥 How to Schedule a Video Visit
- 🎥 How to Have a Successful Video Visit with Your Loved One
- 🏠 Error: “Your billing address is required to pay for this message. Please click here to update your address.”
- 🤔 Why Do I Need Both a CorrectPay and TBE Login?
- 📄Can I Link My Balance with Another Vendor to My CorrectPay Account?
- 🎬 Video Visit: Only Seeing Slivers Of The Screen
- ❌ Why Is My Medical Status Being Rejected on Correct Pay?
- How Do I Login to/Use TBE?
- 🕵️♂️ I Can’t Find My Inmate at Douglas County Youth Center — What Should I Do?
- ⚠️ High Risk of Fraud Error — What It Means & How to Fix It 🛑
- 📝 How Do I Set Up an Account on CorrectPay?
- 🌐 Error Message: "You have connected from a location that is not allowed at this facility"
- 📧 Why Does It Say My Email Code Is Invalid?
- ☎️ What’s Your Phone Number?
- 🏦 Can I Use My Bank Account to Add Funds to an Inmate's Account?
- 🔄 Can I Transfer My (or an Inmate’s) Tech Account Balance to a Commissary Account?
- 🔒 How to Log Out of Your CorrectPay Visitor Account
- ☎️ Speak to a Live Agent at Correct Pay
- 🔍 Can't Find Your Facility When Adding an Inmate?
- Search for Inmates by DOC/Inmate ID in CorrectPay
- 💰 Sending Money to an Inmate (CO DOC)
- Video Visitation: 3rd party attempted to join error
- 💳 Deposits for Davidson County Inmates, TN
- 🎥INTERNAL: Pixelated Video Chat Image
- ☎️ How do I make a deposit for Powell County, KY using the phone (IVR)?
- 🔐 How is my personal information stored?
- Card Decline Error Cryptographic Failure
- 🤔 What do I press to make a deposit for Pike County, KY using the IVR?
- 🆔 What Is an Inmate ID Number & How Do I Find It?