What to Do
If you are adding an inmate to your account and receive the message:
"ID Numeric searches must be numeric. Please enter the full ID number."
Please follow these steps:
- π’ Enter the facility name in the facility field.
- β¬οΈ Scroll through the list of facilities that appears.
- β Select the correct facility from the list.
- π« Do not click the Search button when searching by facility name.
The Search button is intended for inmate ID number searches only. Clicking it after entering a facility name may cause this error message to appear.