🔍 Can't Find Your Facility When Adding an Inmate?

What to Do

If you are adding an inmate to your account and receive the message:

"ID Numeric searches must be numeric. Please enter the full ID number."

Please follow these steps:

1. 🏢 Enter the facility name in the facility field.
2. ⬇️ Scroll through the list of facilities that appears.
3. ✅ Select the correct facility from the list.
4. 🚫 Do not click the Search button when searching by facility name.

The Search button is intended for inmate ID number searches only. Clicking it after entering a facility name may cause this error message to appear.